Royale Usa

I bought a straightener end of July, mid September it stops working. Would like an exchange but I have to pay to get it replaced. Almost the same amount that I paid for it.

I went to their pop-up store down in Freehold. The guy there was very nice, of course, but the actual product is terrible and doesn't straighten.

He reassured me many times that I could return the item for my money back, but after I purchased it, the receipt stated that I couldn't get a refund. They have a poor manager who can't even manage correctly. He didn't care about my problem and just kept acting like he didn't care.

Once I asked for a higher-up's number or a person I could contact, he kept denying me, saying he didn't know. Money isn't easy to make.

By picking up the phone and giving customers the correct phone number to get in contact with your company. This is very misleading to people

I bought a flat iron and a brush I spent quite a bit of money. It came with a lifetime warranty. Ive tried to reach out by email by phone number and also going back to where I purchased it and I cannot get a hold of anyone or find anyone who can help me what is the point of buying this brand with a warranty when you cant even send an email And it says Delivery failure in the phone number is wrong

If I could give 0 stars I would!! Stay away people!! Horrible treatment of people at rundisney expo!!

If its a lifetime warranty and I bought the warranty and I dont receive the product I feel Ive been scammed

Were not able to get in contact with them to speak with a person. The numbers that Ive dialed they said wrong or number no longer in service.

I ordered the mini flat irons and when I received them they were much smaller than I had anticipated. I emailed and asked for an exchange.

The exchange was fine and they asked for my tracking number. Once I gave them the tracking number, they refuse to respond to my emails.

Im very disappointed. Do not shop there!!

Im trying to do the warranty for my flatiron I just received but the want me to cut something off the cord but not cut the cord & I need help with this.

Royale Pink Electroplated Multipurpose Ceramic Brush does not charge. No was to heat and use.

Been able to reach customer service with no response for a month. Phone number is incorrect.

I love this straightener and it's finally giving out on me I've had it for 5 years and I definitely need a new one looking forward to hearing from the company soon I don't want any other company but this one is straight into my hair to perfection please help me I really love my straightener with Royale genius heating elements

La plancha no funciona para mi tipo de cabello y aun asi me la.vendieron. el numero que tiemen no sirve y x correo.no responden son un fraude

I received items from open box sale that don't work correctly and reached out 1-2 days after receiving only to be told to use the warranty. These were bought through Royale online.

I shouldnt have to use a warrenty to get working items that I paid for! I've been a long tome customer and this puts a bad taste in my mouth not getting correct assistance..

short in cord of black dryer... purple fell apart when I started using it

It didn’t work at all on my hair, left it frizzy and I don’t want it. Brand new just used it a few times on my hair.

Complete and utter rip off! I bought a flat iron from a mall kiosk at the Colorado Mills mall.

The flat iron that the sales rep used on my hair worked fantastic but the one I brought home is garbage! Barely any heat, doesn't make my hair smooth and silky as it claims and definitely does not produce results with one pass over the hair. My $20 flat iron works 100% better. Worse part about the whole deal is the sales rep DID NOT TELL ME THAT I CANNOT RETURN THIS PIECE OF TRASH.

He bragged about the warranty repeatedly but completely neglected to tell me there are no refunds. Had he been HONEST, I never would've bought this thing. Now I'm stuck with $150 paper weight.

Do yourself a favor - run far and fast!!! Do not fall for the sales gimmick!

I bought my first on @ Freehold Mall, NJ. It worked very well.

After a couple years or so of use on 4 heads it didnt get as hot anymore.

I saw them being sold in Freehold Mall in NJ. Lady whose kiosk it was replaced it for me (n/c). (I didnt even buy the original from her. But she replaced.) I bought a set of (4) Royale Flat Irons from her.

They worked very well. All got hot too.

Its been at least 13 years since I bought my first one. About two years ago I started having problems of them not working. I even found all my original receipts and lifetime cards.

But damage is mostly due to our own negligence (dropping iron and plate chips). I have two though that dont power on but in good physical condition. Most of my daughters no longer uses the irons because they wear theyre hair naturally now.

I was interested in getting more but will only buy from the young lady at the kiosk if I could find her.

After reading reviews I dont think I want to go through the company. The lady stood by the product and didnt try to scam you.